How do Snugs offer better quality of sound?


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Standard earphones provide very little in the way of isolation however using Snugs gives you a perfect seal, delivering up to 30 dB isolation from outside noise. This enables you to get better quality of sound from your earphones because of the air-tight fit and less external noise, allowing you to listen at lower volume… Read more »

What happens when I order Snugs?

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Once you have purchased your Snugs, a member of our customer service team will contact you to arrange an impression completed by a qualified professional. We take care of the booking for you and it’s rare that anyone travels more than a few miles to be fitted. An impression takes between 20 – 35 mins…. Read more »

How do I get my ear impressions made?

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If you require ear impressions we will put you in contact with your nearest Snugs approved audiologist. You will be sent a Freepost label to post the impressions to us which will then be sent to our lab in London where another member of the Snugs team will create a 3D image of them. This… Read more »

How to fit SnugsPro to your IEMs

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The easiest way to fit the earphones is to first remove the cable so you are just holding the driver in one hand and the Snug in the other. Do make sure you are trying to insert the Right earphone driver into the right Snug ! and vice versa with the left. Obvious but a… Read more »

Can I buy Snugs if I live outside of the United Kingdom?

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YES you can. You send us your ear impressions to us in the United Kingdom and they are made in the same professional way and then despatched back to you by FedEx courier. Because of the extra time to receive and send them back out, it normally takes a little longer. We charge a delivery… Read more »

Snugs in the USA – a Special Arrangement

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We have a new and special arrangement for our USA customers. You send your ear impressions to our US Post Office Box in Minnesota and they are made in the same professional way and then despatched back to you by FedEx courier. We charge a delivery charge of £25. You just choose the On-File option… Read more »

What if my Snugs don’t fit perfectly when they arrive?

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We offer a limited 1 Year warranty. Snugs guarantees all our custom-fit products against defective manufacture, component failure and/or materials failure for one year from the date of purchase. Snugs will adjust or remake any tips returned due to poor fit within 60 days of purchase. To make a return please call us on +44… Read more »