Once you have purchased a Snugs custom product, a member of our customer service team will contact you. Depending on where you live they will help you to get your ears scanned (at the moment inside the M25 but increasingly available around the country) or have a traditional impression completed by a qualified professional. We take care of the booking for you and it’s rare that anyone travels more than a few miles to be fitted. A scan takes 5 to 15 mins and a traditional impression between 20 – 35 mins. You can ask us any questions and we can take note of any special requirements at this point too.