We offer a limited 1 Year warranty. Snugs guarantees all our custom-fit products against defective manufacture, component failure and/or materials failure for one year from the date of purchase. Snugs will adjust or remake any tips returned due to poor fit within 60 days of purchase. To make a return please call us on +44 (0) 1984 640 582 or email us at returns@Snugsearphones.co.uk and we will assist you. Please supply the original order number when making a warranty claim. Either use our Returns Form or add a note inside telling us of your name, address and date of purchase. Please return your products directly to: Snugs Returns, Snugs Earphones, Windwhistle Farm, Treborough, Watchet, Somerset, TA23 0QW.