FAQ’s
How do replacements get made?
As an existing Snugs customer, we have your ear impressions on file. By entering your order number in the options above, we can match it against your ear impression. We’ll then use these to create your replacements.
Can I get it made for a different earphone fitting?
Yes, but you will have to order a new pair and select that you’re an existing customer. By doing it this way, you can select any earphone you want and we’ll use your existing ear impression to create your replacements.
What's included with the replacement?
The replacement is only for SnugsAqua (Music) tips in your chosen colour. It does not include a carry case, balm or earphones – each of these can be ordered separately.
Can I replacement the earphones that came with my SnugsAqua (Music)
SnugsAqua (Music) Replacement
You can find your order number on the confirmation email we sent you when you purchased your Snugs. We'll use this to find your ear impressions so that we can model your replacements for the same perfect fit.