FAQ’s
How do replacements get made?
As an existing Snugs customer, we have your ear impressions on file. By entering your order number in the options above, we can match it against your ear impression. We’ll then use these to create your replacements.
What's included with the replacement?
The replacement is only for SnugsAqua (Protect) plugs in your chosen colour, with lanyard (if ordering replacement pair). It does not include a carry case, balm, or new filters – each of these can be ordered separately.
SnugsAqua (Protect) Replacement
You can find your order number on the confirmation email we sent you when you purchased your Snugs. We'll use this to find your ear impressions so that we can model your replacements for the same perfect fit.