How do replacements get made? add
As an existing Snugs customer, we have your ear impressions on file. By entering your order number in the options above, we can match it against your ear impression. We’ll then use these to create your replacements.
Can I get my Snugs made to fit a different earphone? add
Yes, but you will have to order a new pair and select that you’re an existing customer. By doing it this way, you can select any earphone you want and we’ll use your existing ear impression to create your replacements.
You can find your order number on the confirmation email we sent you when you purchased your Snugs. We'll use this to find your ear impressions so that we can model your replacements for the same perfect fit.
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