Yes, we are able to take your ear impressions at Snugs head office. Please contact us for availability and to make an appointment. We are based on Exmoor:

Windwhistle Farm, Treborough, Watchet, Exmoor. TA23 0QW

Email - info@snugs.com

Tel - 01984 604002

Yes, you can connect via Bluetooth to your smartphone or audio device, allowing you to listen to your favourite sleep playlist or audiobook as part of your bedtime routine.

During the day, they’re perfect for using for work, helping meditate and reducing outside noise to tap into your inner Zen.

Yes, the earphone is versatile and designed to be used for a variety of activities. The comfortable design makes them perfect for working, including Zoom calls, and can also be used for exercising

Yes, but you will have to order a new pair and select that you’re an existing customer. By doing it this way, you can select any earphone you want and we’ll use your existing ear impression to create your replacements.

Yes, you can order SnugsPro for someone else but please note that you will need to order in their name. Alternatively, you can order them a gift card here

Snugs tips are custom-fitted to match the unique shape and size of your ears and as such our returns policy may differ from that commonly offered with non-custom fit products. We offer a 30-day remake policy, where we will adjust the size and remake your Snugs tips, so they fit better. In most cases, this works out great for our customers. However, if you’re still not satisfied, then we’ll be happy to offer you a refund or gift card.

If you have ordered a product supplied with an earphone, it will come with a one-year warranty; if your earphone stops working in the first year, please contact us to make a warranty claim and we will replace the earphone. If the earphone stops working outside of the warranty period, we offer a repairs service. Please contact us for more information on this.

If you use your Snugs in the gym or onstage a lot, there will likely be a build-up of natural oils. If this is the case, you can then wash them in hand-hot soapy water (washing up liquid works best), and allow them to dry naturally. You can also wipe over the drivers with an alcoholic wipe to remove the natural oils. Do not use anything abrasive when cleaning your Snugs as this may damage the silicone.

As an existing Snugs customer, we have your ear impressions on file. By entering your order number in the options above, we can match it against your ear impression. We’ll then use these to create your replacements with the same fit as your original pair.

If you are not happy with the fit of your Snugs e.g. you would like a tighter fit for instance, we are able to make adjustments and remake them for you. This is included as part of Snugs Fit Guarantee - just let us know within 30 days of receipt of your Snugs if you would like some changes to be made

We are able to change your order details, including colour choice and product, providing your Snugs are not in manufacturing (you will receive an order notification when your Snugs are being made).

If you would like to amend you order once your Snugs are in manufacturing, this will incur a charge of £30

You only need to visit an Audiologist once to have your ear impressions taken. Once we have your impressions, we will scan them to create a 3D file which can be used to make you multiple pairs of custom fit Snugs for your ears

Yes, we will save your correctly fitting ear files and reprint your Snugs for you. You can order a single replacement or a pair here

Features the British One-Plug earphone IEM:
• Smaller, deeper fit means clearer sound reproduction
• Superb sound isolation from wind and road noise
• Micro-speaker technology fits directly into the ear canal – flush fit
• 3-button controller with microphone
• Nanocoated wax and moisture guard
• IPX3 water-resist
• Balanced armature 20-12kHz frequency response
• Crisp mid-tones, bright clear treble and solid comfortable bass
• 3D printed acoustic speaker housing
• Superflex foldable neckband fits any neck size or easy to store/wrap
• Battery:

• 13 hours music playback; 
• 6 hours call time; 
• 220 hours standby

• Charged via Micro USB (cable provided)
• Bluetooth 5.0 connectivity for instant connection.
• Supported Bluetooth profiles: A2DP AVRCP V1.5, HFP V1.6, HSP V1.2

Comes with Snugs 1 year manufacturer’s warranty

OnePlug IEM is designed and built in the UK

The earphone supplied with SnugsZen+ comes with a one-year warranty; if your earphone stops working in the first year, please contact us to make a warranty claim and we will replace the earphone. If the earphone stops working outside of the warranty period, we offer a repairs service. Please contact us for more information on this.

All Snugs are made from medical-grade silicone which will sit comfortably in your ear