FAQ’s
How do replacements get made?
As an existing Snugs customer, we have your ear impressions on file. By entering your order number in the options above, we can match it against your ear impression. We’ll then use these to create your replacements.
What's included with the replacement?
The replacement is only for SnugsZen tips in your chosen colour. It does not include a carry case or balm – each of these can be ordered separately.
SnugsZen Replacement
You can find your order number on the confirmation email we sent you when you purchased your Snugs. We'll use this to find your ear impressions so that we can model your replacements for the same perfect fit.