How to fit your ProMusic earphone tips

Step 1: Identify your left and right snug

If you have same-coloured Snugs, you can identify the ears by the colour of the ‘S’ engrave.

The left ear will have a BLUE engrave; the right ear will have a RED engrave.

Step 2. Attach to your earphone

Remove the generic tips supplied with your earphones/IEMs.

The Snug has been designed to fit your earphone/IEM model. Ensure you attach the right-side Snug to the right-side earphone, and vice versa.

Slot the Snug onto the earphone, directing the sound outlet into the ear canal sound bore hole. If you have True Wireless earphones, the sensors should line up correctly, and the Snugs will then sit in the correct position.

Step 3: Apply comfort balm

Your order is supplied with a small tube of comfort balm. For the initial fitting, apply a small amount of balm along the ear canal of your Snug to help you fit smoothly (dry ears and new silicone can make it trickier for the first fitting).

Once you have used your Snugs a few times, you should no longer require the balm for fitting.

Step 4. Place in your ear

Put the ear canal section of the Snug into your ear first. Secure in place by tucking the top of the Snug into your helix. You can pull the top part of your ear up to create space for the helix area to slot in. As they are custom fit to the exact shape of your ears, they should naturally slot into the correct, comfortable position

Please note when removing your Snugs:

Always take the Snug out of your ear by removing from the helix first. Do not remove by pulling the earphone, as this can damage the Snug.

To help break the seal, wiggle your jaw with a big, exaggerated movement, this will then allow you to remove the Snug easier from your ear.

Step 4. Check the fit

Test out your ProMusic custom tips.

If you have any concerns with the fit, seal in your ears, sensor functionality or performance of your Snugs, please let the team know within 30 days of receiving them and the team will assist with the remake process.

FAQs

Additional information

I have run out of fitting balm. What can I use on my Snugs?

uThe fitting balm is a water-based lubricant. You can order spare balm here.

You must avoid using any products with petroleum in them (such as Vaseline) on your Snugs, as this can degrade the silicone.

How do I clean my Snugs?

To keep your Snugs in the best condition and free from oil build up, we recommend cleaning them regularly.

Simply soak them in warm, soapy water for a few hours or overnight. Rinse thoroughly with clean water and allow them to air dry completely before using again.

Avoid using harsh chemicals or alcohol-based cleaners - only ever use soap and never submerge any electronic parts (like your earphones). You do not need to remove your filters as these are waterproof.

My earphones are starting to slip out of my Snugs - what should I do?

If your earphones are slipping out of your Snugs, it’s usually due to a build-up of natural oils, sweat, or debris from regular use.

To fix this, simply remove the earphones from your Snugs and soak the Snugs (not the earphones) in warm, soapy water overnight. In the morning, rinse thoroughly with clean water and allow them to air dry completely before reattaching your earphones.

Regular cleaning helps maintain a secure fit and prolongs the life of your Snugs.

Will my earphones fit in their charging case with Snugs attached?

For True Wireless earphones, you will need to remove your Snugs to charge your earphones. We supply a case to keep your Snugs safe whilst doing so.

Will my Snugs fit on to different earphone/IEM brands?

Snugs are custom fit to both your ears and the earphone driver, to ensure a secure fit on the driver and allow for all sensors to function, if applicable. As earphone drivers have unique designs and shapes, you are not able to use your Snugs with multiple different earphones.

However, some earphones and IEMs share the same driver design such as the Shure range; please contact us for more information on these models.