Snugs are custom-fitted to match the unique shape and size of your ears and as such our returns policy may differ from that commonly offered with non-custom fit products.

We offer a 30-day remake policy, where we will adjust the size and remake your Snugs tips, so they fit better. In most cases, this works out great for our customers. However, if you’re still not satisfied, then we’ll be happy to offer you a refund or gift card.

We make custom-fit tips for the majority of popular earphones and IEMs. If they’re not on the list, please contact us and we will let you know whether we plan to add your earphone or IEM in the future.

We can offer a templating service for 'non-mainstream' earphones and IEMs, this is a chargeable service and we would require your earphones/IEMs for a period of time as part of the templating process. Please contact us for more information on this service.

Yes, you can order for someone else. Please select that the order is for someone else and write their name in the box. Alternatively, you can order them a gift card

Yes, we have made Snugs for a number of customers with cauliflower ear, including former Team GB Judo player Bobby Rich.

Cauliflower ear is a condition that occurs when the ear sustains a significant amount of blunt force trauma or repeated injury, typically in contact sports like wrestling, boxing, or rugby. The trauma causes bleeding between the ear's cartilage and its overlying skin, leading to a collection of blood (hematoma) or fluid in the space. Without proper treatment, the blood or fluid can harden and form scar tissue, resulting in the ear's characteristic swollen, misshapen appearance, resembling that of a cauliflower.

If you have cauliflower ear, then we will require a professional fit, using your physical ear impressions, in order to make your Snugs. This ensures the moulds will fit the exact contours of your ears for a secure fit. If you have any doubts, please contact us to discuss your needs.

Unfortunately our SnugsGo AI fit method is not suitable for people with cauliflower ear

Yes, we have made custom tips for children before. You will need to arrange for them to visit an Audiologist to have their ear impressions taken - please confirm with the Audiologist that they are able to take the ear impression for under 18's.

Alternatively you can order SnugsGo earphone tips for your children. This fit method is only suitable for earphone tips for your children, all other products require a physical ear impression.

SnugsPro and SnugsGo have different methods of fitting to get your custom fit tips. SnugsPro requires you to visit an Audiologist to get your physical ear impressions. SnugsGo requires you to take your ear pictures, and our AI measures your ears from these.

Both SnugsPro and SnugsGo will result in a custom fit tip that fits your outer-ear perfectly and allow you to wear your earphones in comfort all day and without fear of them falling out. However, SnugsPro tips go deeper into your ear canal and give you a perfect inner-ear seal, therefore providing maximum noise isolation and the ultimate listening experience.

If you are purchasing SnugsPro for your IEM’s, you will need a professional fit.

If you are unsure on which is the best fit method for you, please contact us and we can advise you

Snugs are custom fit to both your ears and the earphone driver, to ensure a secure fit on the driver and allow for all sensors to function, if applicable. As earphone drivers have unique designs and shapes, you are not able to use your Snugs with multiple different earphones.

However, some earphones and IEMs share the same driver design such as the Shure range; please contact us for more information on these models.

For True Wireless earphones, you will need to remove your Snugs to charge your earphones. We supply a case to keep your Snugs safe whilst doing so.