ProPilot

If you are not happy with the fit of your Snugs e.g. you would like a tighter fit for instance, we are able to make adjustments and remake them for you. This is included as part of the Snugs Fit Guarantee - just let us know within 30 days of receipt of your Snugs if you would like some changes to be made.

Snugs are custom fit to both your ears and the earphone driver, to ensure a secure fit on the driver and allow for all sensors to function, if applicable. As earphone drivers have unique designs and shapes, you are not able to use your Snugs with multiple different earphones.

However, some earphones and IEMs share the same driver design such as the Shure range; please contact us for more information on these models.

Once we receive your ear impressions, our current production time is 15 to 20 working days.

If you have had Snugs made before, we will use your ear impressions on file and process your order straight away

Yes, we have made Snugs for a number of customers with cauliflower ear, including former Team GB Judo player Bobby Rich.

Cauliflower ear is a condition that occurs when the ear sustains a significant amount of blunt force trauma or repeated injury, typically in contact sports like wrestling, boxing, or rugby. The trauma causes bleeding between the ear's cartilage and its overlying skin, leading to a collection of blood (hematoma) or fluid in the space. Without proper treatment, the blood or fluid can harden and form scar tissue, resulting in the ear's characteristic swollen, misshapen appearance, resembling that of a cauliflower.

If you have cauliflower ear, then we will require a professional fit, using your physical ear impressions, in order to make your Snugs. This ensures the moulds will fit the exact contours of your ears for a secure fit. If you have any doubts, please contact us to discuss your needs.

Unfortunately our SnugsGo AI fit method is not suitable for people with cauliflower ear

Yes, you can order for someone else. Please select that the order is for someone else and write their name in the box. Alternatively, you can order them a gift card

Snugs are custom-fitted to match the unique shape and size of your ears and as such our returns policy may differ from that commonly offered with non-custom fit products.

We offer a 30-day remake policy, where we will adjust the size and remake your Snugs tips, so they fit better. In most cases, this works out great for our customers. However, if you’re still not satisfied, then we’ll be happy to offer you a refund or gift card.

All Snugs are 3D printed and made from hypoallergenic medical-grade silicone which will sit comfortably in your ear

If you use your Snugs in the gym or onstage a lot, there will likely be a build-up of natural oils. If this is the case, you can then wash them in hand-hot soapy water (washing up liquid works best), and allow them to dry naturally. You can also wipe over the drivers with an alcoholic wipe to remove the natural oils. Do not use anything abrasive or containing petroleum when cleaning your Snugs as this may damage the silicone.

We are able to change your order details, including colour choice and product, providing your Snugs are not in manufacturing (you will receive an email when your Snugs are being made). If you would like to amend you order once your Snugs are in manufacturing, this will incur a charge.

In addition to your chosen Snugs product, you order includes:

• Ballistic Case (to safely store your Snugs)
• Comfort Balm (to apply to your Snugs for easier fitting)
• Fit Guarantee (if you are not happy with the fit of your Snugs, we will remake them within 30 days of receipt)