Snugs are custom-fitted to match the unique shape and size of your ears and as such our returns policy may differ from that commonly offered with non-custom fit products.

We offer a 30-day remake policy, where we will adjust the size and remake your Snugs tips, so they fit better. In most cases, this works out great for our customers. However, if you’re still not satisfied, then we’ll be happy to offer you a refund or gift card.

Yes, you can order for someone else. Please select that the order is for someone else and write their name in the box. Alternatively, you can order them a gift card

Yes, we have made Snugs for a number of customers with cauliflower ear, including former Team GB Judo player Bobby Rich.

Cauliflower ear is a condition that occurs when the ear sustains a significant amount of blunt force trauma or repeated injury, typically in contact sports like wrestling, boxing, or rugby. The trauma causes bleeding between the ear's cartilage and its overlying skin, leading to a collection of blood (hematoma) or fluid in the space. Without proper treatment, the blood or fluid can harden and form scar tissue, resulting in the ear's characteristic swollen, misshapen appearance, resembling that of a cauliflower.

If you have cauliflower ear, then we will require a professional fit, using your physical ear impressions, in order to make your Snugs. This ensures the moulds will fit the exact contours of your ears for a secure fit. If you have any doubts, please contact us to discuss your needs.

Unfortunately our SnugsGo AI fit method is not suitable for people with cauliflower ear

Yes, we have made custom tips for children before. You will need to arrange for them to visit an Audiologist to have their ear impressions taken - please confirm with the Audiologist that they are able to take the ear impression for under 18's.

Alternatively you can order SnugsGo earphone tips for your children. This fit method is only suitable for earphone tips for your children, all other products require a physical ear impression.

SnugsAqua tips help prevent ear infections and problems such as swimmer and surfer’s ear. As they are made from your physical ear impressions, they provide a perfect canal seal, which prevents water getting into and damaging your ears.

If you are continuously exposing your ears to cold water, then your ears will naturally start to protect themselves and ‘close up’; the bone of the ear canal develops multiple bony growths called exostoses. Over time this will develop to partial or complete blockage of the ear canal, causing hearing loss and also makes your ears more susceptible to ear infection. This is called surfers ear; if you are a surfer or do other water sports, then it is important to use earplugs to protect your ears and their long-term health.

All Snugs are 3D printed and made from hypoallergenic medical-grade silicone which will sit comfortably in your ear