ShieldFood

Snugs are custom-fitted to match the unique shape and size of your ears and as such our returns policy may differ from that commonly offered with non-custom fit products.

We offer a 30-day remake policy, where we will adjust the size and remake your Snugs tips, so they fit better. In most cases, this works out great for our customers. However, if you’re still not satisfied, then we’ll be happy to offer you a refund or gift card.

We make custom-fit tips for the majority of popular earphones and IEMs. If they’re not on the list, please contact us and we will let you know whether we plan to add your earphone or IEM in the future.

We can offer a templating service for 'non-mainstream' earphones and IEMs, this is a chargeable service and we would require your earphones/IEMs for a period of time as part of the templating process. Please contact us for more information on this service.

Yes, you can order for someone else. Please select that the order is for someone else and write their name in the box. Alternatively, you can order them a gift card

All Snugs are 3D printed and made from hypoallergenic medical-grade silicone which will sit comfortably in your ear

We are able to change your order details, including colour choice and product, providing your Snugs are not in manufacturing (you will receive an email when your Snugs are being made). If you would like to amend you order once your Snugs are in manufacturing, this will incur a charge.

If you use your Snugs in the gym or onstage a lot, there will likely be a build-up of natural oils. If this is the case, you can then wash them in hand-hot soapy water (washing up liquid works best), and allow them to dry naturally. You can also wipe over the drivers with an alcoholic wipe to remove the natural oils. Do not use anything abrasive or containing petroleum when cleaning your Snugs as this may damage the silicone.

If you are not happy with the fit of your Snugs e.g. you would like a tighter fit for instance, we are able to make adjustments and remake them for you. This is included as part of the Snugs Fit Guarantee - just let us know within 30 days of receipt of your Snugs if you would like some changes to be made.

Exposure to loud noises can permanently damage your ears. The louder the noise, for greater lengths of time, the greater the risk of hearing damage.

1 in 8 people suffer from Tinnitus as a result of exposure to loud noise [Tinnitus Association].

Snugs custom fit earplugs provides the best acoustic seal and maximum sound blockage, thus allowing for longer, safer exposure time to loud noises. With a range of filters available, you can ensure you have ear protection best suited to your environment

In addition to your chosen Snugs product, you order includes:

• Ballistic Case (to safely store your Snugs)
• Comfort Balm (to apply to your Snugs for easier fitting)
• Fit Guarantee (if you are not happy with the fit of your Snugs, we will remake them within 30 days of receipt)

Yes, we have made custom tips for children before. You will need to arrange for them to visit an Audiologist to have their ear impressions taken - please confirm with the Audiologist that they are able to take the ear impression for under 18's.

Alternatively you can order SnugsGo earphone tips for your children. This fit method is only suitable for earphone tips for your children, all other products require a physical ear impression.

Noise is measured in decibels (dB) and the louder the environment, the greater level of protection you will need.

So, if you work/perform in a very noisy environment, we recommended choosing the filter with the highest dB reduction rate. If you're struggling to decide which one you need, please contact us and we will be happy to assist you.

Attenuation in the context of hearing protection is the amount of decibel (dB) noise reduction a filter offers.

Noise Reduction Rating (NRR) is a unit of measurement used to determine the effectiveness of hearing protection devices to decrease (attenuate) sound exposure within a given working environment. Classified by their potential to reduce noise in decibels (dB), a term used to categorise the power or density of sound.

Hearing protectors must be tested and approved in the USA by the American National Standards (ANSI) and CE certified in Europe. Snugs GO Shield is rated at 26 dB NRR and is accredited to test to ANSI S3. 19-1974, ANSI S12.6-2016, ANSI S12.42-2010, EN352 parts 1-8 and AS/NZ S1270:2002 by the National Institute of Standards and Technology (NIST) National Voluntary Laboratory Accreditation Program (NVLAP).

The higher the NRR number in the USA (or SNR in Europe) associated with a hearing protector the greater the potential for noise reduction.

Snugs feature a unique venturi shaped attenuated filter embedded into the plug. This enables the wearer to clearly hear conversations while reducing harmful sounds. The filter allows air to constantly flow into the ear; this ventilation minimises the sound occlusion effect and avoids irritation within the ear canal. Foam plugs on the other hand do not ventilate the ear canal and conversational sounds are acoustically muffled and un-clear.

Foam earplugs can be a breeding ground for bacteria, thanks to the combination of moisture, warmth and dirt in the ear. Re-using dirty earplugs can lead to serious ear infections, meaning that it’s good practice to throw them away after a single use. Employees should always be reminded that they are single use only, even though this is written on the packaging for liability reasons.

Some people will wash their earplugs in soapy water, however this is no guarantee of removing the bacteria and can also lead to degradation of the material. If the plugs harden, or do not return to their original shape when squeezed, then they will no longer be effective at blocking out sounds and will need to be thrown away anyway.

So, the financial cost of foam plugs can soon add up, when used correctly as single-use consumables (akin to a syringe), and that’s before considering the environmental costs of using disposable plugs.

Regular users can have all the advantages of Snugs Custom Fit Earplugs, which can pay for themselves in a matter of months and present a clear environmentally friendly option.

Snugs are made from medical-grade silicone, are hypoallergenic, non-flammable and are recyclable. Of great importance is the fact the Snugs Earplugs are re-usable for years and years. Snugs can be wiped down between uses to keep them in tip-top condition.