EarSwitch

Once we receive your ear impressions, our current production time is 15 to 20 working days.

If you have had Snugs made before, we will use your ear impressions on file and process your order straight away

If you are not happy with the fit of your Snugs e.g. you would like a tighter fit for instance, we are able to make adjustments and remake them for you. This is included as part of the Snugs Fit Guarantee - just let us know within 30 days of receipt of your Snugs if you would like some changes to be made.

Snugs are custom-fitted to match the unique shape and size of your ears and as such our returns policy may differ from that commonly offered with non-custom fit products.

We offer a 30-day remake policy, where we will adjust the size and remake your Snugs tips, so they fit better. In most cases, this works out great for our customers. However, if you’re still not satisfied, then we’ll be happy to offer you a refund or gift card.

We are able to change your order details, including colour choice and product, providing your Snugs are not in manufacturing (you will receive an email when your Snugs are being made). If you would like to amend you order once your Snugs are in manufacturing, this will incur a charge.

Yes, you can order for someone else. Please select that the order is for someone else and write their name in the box. Alternatively, you can order them a gift card

All Snugs are 3D printed and made from hypoallergenic medical-grade silicone which will sit comfortably in your ear

If you use your Snugs regularly, there will likely be a build-up of natural oils. If this is the case, you can then wash them in hand-hot soapy water (washing up liquid works best), and allow them to dry naturally. You can also wipe over the drivers with an alcoholic wipe to remove the natural oils. Do not use anything abrasive or containing petroleum when cleaning your Snugs as this may damage the silicone. You can view full cleaning instructions here.

You only need to visit an Audiologist once to have your ear impressions taken. Once we have your impressions, we will scan them to create a 3D file which can be used to make as many pairs of custom fit Snugs as you want.

Yes, we have made custom tips for children before. You will need to arrange for them to visit an Audiologist to have their ear impressions taken - please confirm with the Audiologist that they are able to take the ear impression for under 18's.

Snugs PPE products are made from medical grade silicone, the sustainable material used to make Snugs is derived from silica, a naturally occurring mineral. The global silica market size was valued at USD 12.8 billion in 2020 and is expected to expand at a compound annual growth rate (CAGR) of 5.7% from 2021 to 2028.

In contrast, single use foam ear plugs are made from petroleum-based materials, which are non-biodegradable and can take hundreds of years to decompose in landfills. Additionally, the production of foam ear plugs generates harmful emissions that contribute to climate change. The global greenhouse gas emissions from the manufacturing sector were estimated to be 14.5 billion metric tons in 2020.

Snugs Custom-Fit earplugs present a more sustainable alternative to foam ear plugs. Medical grade silicone is a renewable resource and is non-toxic and hypoallergenic, making it an ideal choice for people with sensitive skin. Moreover, medical grade silicone earplugs do not produce harmful emissions, and they can be reused thousands of times, reducing their environmental footprint.

In conclusion, medical grade silicone is a more sustainable material than foam ear plugs. Medical grade silicone is made from a renewable resource, it is non-toxic and hypoallergenic, and it does not produce harmful emissions.

When ordering from the EU, your order will be sent from the UK. Whilst it does not always occur, in the event that you are charged a customs fee, Snugs are not responsible for covering the charge.