SnugsZen will block out noise up to 30db, but will not block noise completely (this is important for health and safety purposes). The level of isolation you get from your SnugsZen will vary from person to person and is dependent on factors including the thickness of skull and depth of ear impression.

Yes, we have made custom tips for children before. You will need to arrange for them to visit an Audiologist to have their ear impressions taken - please confirm with the Audiologist that they are able to take the ear impression for under 18's.

Alternatively you can order SnugsGo earphone tips for your children here This fit method is only suitable for earphone tips for your children, all other products require a physical ear impression.

Yes, we are able to take your ear impressions at Snugs head office. Please contact us for availability and to make an appointment. We are based on Exmoor:

Windwhistle Farm, Treborough, Watchet, Exmoor. TA23 0QW

Email - info@snugs.com

Tel - 01984 604002

Yes, you can order SnugsPro for someone else but please note that you will need to order in their name. Alternatively, you can order them a gift card here

Snugs are custom-fitted to match the unique shape and size of your ears and as such our returns policy may differ from that commonly offered with non-custom fit products. We offer a 30-day remake policy, where we will adjust the size and remake your Snugs tips, so they fit better. In most cases, this works out great for our customers. However, if you’re still not satisfied, then we’ll be happy to offer you a refund or gift card

If you are not happy with the fit of your Snugs e.g. you would like a tighter fit for instance, we are able to make adjustments and remake them for you. This is included as part of Snugs Fit Guarantee - just let us know within 30 days of receipt of your Snugs if you would like some changes to be made

If you use your Snugs in the gym or onstage a lot, there will likely be a build-up of natural oils. If this is the case, you can then wash them in hand-hot soapy water (washing up liquid works best), and allow them to dry naturally. You can also wipe over the drivers with an alcoholic wipe to remove the natural oils. Do not use anything abrasive when cleaning your Snugs as this may damage the silicone.

We keep your correct-fit ear files and will use these to make your replacement Snugs with the same fit.

Please note all orders prior to 2019, we may no longer have your design ear files. But don't worry, you can still order Snugs at replacement cost and we will use your original ear impression files to make you a new set.

We are not able to guarantee that your Snugs will be engraved with your name for your replacement set.

We are able to change your order details, including colour choice and product, providing your Snugs are not in manufacturing (you will receive an order notification when your Snugs are being made).

If you would like to amend you order once your Snugs are in manufacturing, this will incur a charge of £30

No, you only need to visit an Audiologist once to have your ear impressions taken. Once we have your impressions, we will scan them to create a 3D file which can be used to make you multiple pairs of custom fit Snugs for your ears

All Snugs are made from medical-grade silicone which will sit comfortably in your ear

Yes, we are able to make Snugs for customers based in the USA and Canada. The process is the same as the UK:

• Order the product you would like online
• Visit your local Audiologist to have your ear impressions taken
• Send them to our USA address where they will be processed and scanned to create your 3D ear files
• We will make your custom moulds and ship them to you in the USA or Canada

Once you have ordered and sent your ear impressions, we will store your 3D files which can be used to make multiple pairs of custom fit products. So you only need to get custom fit at the Audiologist once.