Please note: This is only available who customers who are able to visit our headquarters in Exmoor National Park.
You only need to visit an Audiologist once to have your ear impressions taken. Once we have your impressions, we will scan them to create a 3D file which can be used to make you multiple pairs of custom fit Snugs for your ears
Snugs tips are custom-fitted to match the unique shape and size of your ears and as such our returns policy may differ from that commonly offered with non-custom fit products. We offer a 30-day remake policy, where we will adjust the size and remake your Snugs tips, so they fit better. In most cases, this works out great for our customers. However, if you’re still not satisfied, then we’ll be happy to offer you a refund or gift card.
SnugsPro and SnugsGo have different methods of fitting to get your earphone/IEM tips. SnugsPro requires you to visit an Audiologist to get your physical ear impressions. SnugsGo requires you to take your ear pictures, and our AI measures your ears from these.
Visit our custom fitting page here for more information.
Both SnugsPro and SnugsGo will result in a tip that fits your outer-ear perfectly and allow you to wear your earphones in comfort all day and without fear of them falling out. However, SnugsPro tips go deeper into your ear canal and give you a perfect inner-ear seal, therefore providing maximum noise isolation and the ultimate listening experience.
If you are purchasing SnugsPro for your IEM’s, you will need a professional fit